A successful process depends on repeatability. Any other attributes of a process (e.g. flexibility, extensibility, and measurability) make no differen...
How to Avoid True Process Improvement Lies
Over the past 20 years, I have seen many companies start projects to improve existing processes. Companies and their leaders embarked upon process imp...
3 Questions You Need to Know to Retain Process Simplicity
The key to maintaining a simple business process is to build it with longevity in mind. Simplicity is often a difficult goal to reach and is even hard...
Process Rigidity Leads to Organizational Entropy
Process rigidity can be catastrophic for businesses, especially considering the rapid pace at which our 21st-century business environment is changing....
Revisiting the Art of Delegation
While completing a doctorate degree a few years ago, I wrote a paper on the benefits of managers in the workplace truly understanding the need to dele...
Successful Business Process Attributes
When a new company is just starting out, managers often believe that they do not have time to implement processes because they are too busy generating...
Reversing Employee Apathy Through Facilitation
If you think of the manager-team member relationship in terms of supplier and customer, the manager is the supplier and the team member is the custome...
How to Determine What Business Process Metrics to Put in Place
Determining the correct process metrics is critical to ensuring that departments within companies are meeting their desired goals. In Six Sigma, this ...
The Power of Mutually Shared Respect, Support and Trust
Have you ever heard the phrase, “The feeling is mutual”? It generally means that there is reciprocity between two or more individuals pertaining t...
Five Steps to Achieving Goals in Your Life – It’s That Easy
No doubt you have heard someone say, “It’s not that easy to do [this] or [that].” They go on to say that there is more to it than just deciding ...